Cloud Communication Platform

Full-fledged Cloud Communication Platform
Business model: Profit sharing / Joint Venture
Platform: UCaas – Unified Communication as a Service

Best offer to Service Provider: White-label

Key features:

– Multi-tenant
– Session Border Controller
– Billing engine
– Cloud PBX features

Integration with others business software such as Customer Relationship Management, Social CRM, MSTEAMS Direct Routing, Zoom,

Contact Center + Customer Relationship Management + Social Media:-

CONTACT CENTER: –

IPPBX Features
Call Monitoring – Barge in, call forward, call routing, call recording, call queue.

CUSTOMER RELATIONSHIP MANAGEMENT: –

INTERNAL COMMUNICATION
Creating environment and culture of business, Aligning agents/departments to each other.
CUSTOMER
Manage customer information, services, support to customer care agent.
CUSTOMER CARE – CALL CENTER
Connection channel, and contact to care customer via Call center, Ticket management

OMNI CHANNEL